CustomCare
PROBLEM
The clinical team had no internal tool of their own. Patient information, service tracking, alerts, and communication were all managed through a patchwork of third-party applications — each with its own cost, its own interface, and its own gaps. The result was a fragmented workflow where critical information had to be gathered manually, communication between the team and clients broke down, and operational costs kept climbing. There was also no connection to MyMedTimes, meaning the clinical side and the patient side were effectively operating in silos.
OUTCOME
Replacing the third-party stack with a single integrated dashboard cut operational costs by approximately 40% and improved team productivity by at least 55%. More importantly, it closed the communication gap between the clinical team and their clients — vital information was now accessible without manual retrieval, and the MyMedTimes integration gave clinicians and patients a shared source of truth for the first time.
